Multilingual Customer Service
Call toll-free 1-888-231-9473, 24 hours a day, 7 days a week
Why choose Health Net Life Exclusive Provider Organization (EPO)?
Our business is making healthcare work for you. Health Net has been providing valuable health care coverage to Californians for over 30 years. Our plan is affordable and designed to cover your unique health care needs.
Health Net offers:
- One of California’s largest health care plan providers with more than 2.2 million members.
- A large statewide network of providers located in your community with contracted physicians, hospitals, and pharmacies statewide.
- A 24-hour Nurse Advice Line for all members.
- Excellent member assistance 24 hours a day, 7 days a week, with representatives who may speak your language.
- Local Health Net staff in your community to help you.
- Access to a variety of health and wellness resources and materials at no charge to you, such as childhood obesity, diabetes and asthma management.
- Visit our website, www.healthnet.com/shp, to look for a doctor and find health tips.
- EPO Plan is underwritten by Health Net Life Insurance Company, a subsidiary of Health Net, Inc.
How Health Net EPO Works
- You choose a Primary Care Physician (PCP) who will be your child’s regular doctor. The PCP and their medical group will provide or arrange for your child’s care.
- Your child’s PCP will refer your child to a specialist when they need one.
- You may switch your child’s regular doctor as often as once a month.
- Prescriptions are covered at participating pharmacies. Show your prescription and Health Net ID card at the pharmacy. We use Costco, CVS, Rite-Aid, Target, Walgreens and Walmart pharmacies; along with many other local independent pharmacies.
- Doctors use our approved list of drugs that has both generic and brand name medications.
- For after-hours care, contact the office of one of the doctors in our network or call the 24-hour nurse advice line for immediate response.
- For life-threatening emergencies, call 911 or go to your nearest emergency room.
How to Choose
Write Health Net Life EPO-1031 in the space provided on the form. If you need assistance choosing a doctor or completing the application the form, call 1-800-327-0502.


