This program is administered
by the Managed Risk Medical Insurance Board (MRMIB).

Recent Enhancement to the Healthy Families Automated Phone System

(Posted on 07/15/11)

Healthy Families recently enhanced our automated phone system to better serve you 24 hours a day, 7 days a week!

You can now find out what health, dental and vision plans are available to you within your zip code area. You can also submit a plan transfer request through the automated phone system. Even though you submit a request to change plans, you cannot use your new plan selection yet. Healthy Families still needs to process your transfer request. We will send you a letter, letting you know if your transfer is approved. If it is approved, the letter will tell you when coverage with the new plan begins.

You can request a transfer to change your child's health, dental or vision plan to another plan in the following situations:

• Your child was recently enrolled in Healthy Families within the last 3 months. You can only change your plans one time during the 3-month period; or
• You moved and your child's plans are not available in the new zip code area;
• You request a transfer during Open Enrollment. Open Enrollment begins on July 15^th and ends on August 31^st; or
• You want to change your plans after you transferred during Open Enrollment. Your request must be received within 30 days from October 1^st.

If you want to change plans, call 1-866-848-9166.