How long will it take to process my child's complete application?

When we receive a complete application, Healthy Families will see if your child qualifies within 10 calendar days. You will be notified by letter and will also receive a welcome telephone call.

When will coverage begin?

The letter gives the date the insurance coverage will begin for each enrolled child. The first day of coverage begins 10 days from the date Healthy Families determines that a child qualifies for the program. If your child’s no-cost Medi-Cal coverage is ending, Healthy Families coverage begins after the Medi-Cal coverage ends. Healthy Families does not offer retroactive coverage.

How long will it take if my application is missing information?

If your application is not complete, we will notify you in writing. We will also try to reach you by phone. Healthy Families will not be able to determine if your child is eligible if you do not send in the information requested. You must submit all requested information within 17 days from the date Healthy Families received your application. You will have to reapply (send in a new application) if the information is not received within 60 days from the date that Healthy Families denies your application.

If your income is below the Healthy Families income levels, your application will be forwarded to the Department of Social Services in your county. They will contact you within 45 days to inform you if your family qualifies for no-cost Medi-Cal.

If you believe we made a mistake in not enrolling your child, you can request a review. See the Appeals section of this handbook, or call 1-866-848-9166. The call is free.