Reimbursement Returned Checks Process

In order to receive application assistance reimbursement payments, Enrollment Entities (EE) assisting the public with applications must have an active payment contract. Occasionally, the Healthy Families Program receives returned reimbursement checks. These checks are usually returned for one of two reasons: the EE does not wish to be paid or the post office indicates the check is undeliverable. For more information on returned reimbursement checks, please refer to the June 2006 EE/CAA Newsletter.

EEs that have had a change of address causing a reimbursement check to be returned as undeliverable will receive a call from the Healthy Families Program notifying the EE that their reimbursement check was returned to the HFP. If an address needs to be updated, please contact the EE/CAA Liaisons at 1-800-279-5012 or complete the EE Information Change Form.