Helpful EE/CAA Resources

Help Desk for EEs and CAAs
Healthy Families offers a help desk for Enrollment Entities and Certified Application Assistants who are interested in training or updating their registration information. The help desk also provides basic information regarding eligibility. If you wish to contact the EE/CAA Help Desk, please call 1-800-279-5012 Monday through Saturday between 8:30 a.m. and 5:00 p.m. or send an email to ee-caaliaison@maximus.com.

HFP Website -CAA Section
The CAA section of the HFP website contains important information and resources, including program changes, newsletter archives, Health-e-App information, the CAA reference manual, the CAA tutorial refresher, citizenship and immigration information, ITP forms, CAA training, and EE reimbursement information. The CAA section of the HFP website can be accessed at: http://www.healthyfamilies.ca.gov/English/caa/caa_ee.html.

Health-e-App Website
This site is dedicated to helping California's Enrollment Entities, Certified Application Assistants, eligibility workers, and counties use Health-e-App, the online application for Healthy Families and Medi-Cal for Children. The site can be accessed at: http://www.healthyfamilies.ca.gov/English/caa/HealtheApp_Information.html/.

Health-e-App Toll Free Line
For technical support with Health-e-App, call the Health-e-App Help Desk, toll-free line at 1-866-861-3443 between 8:00 a.m. to 8:00 p.m., Monday through Friday.