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Members' Experience: What families think about their children's health and dental plans
The Healthy Families Program conducted a survey to assess families' satisfaction and experiences with their children's health and dental plans. The survey was conducted by mail during the months of August through October 2006. The 2006 survey results provide you with additional information about your Healthy Families Program health and dental plan choices. Some plans operate in one county, other plans operate in multiple counties.
An independent survey company conducted the survey and prepared this report. The survey was not sponsored or conducted by plans participating in the program. This report was developed based on feedback from families in the Healthy Families Program.
The survey was conducted in five languages-English, Spanish, Vietnamese, Korean and Chinese. Families were randomly selected to participate in the survey. Only those families with a child enrolled in the program for at least six months were eligible to participate. Over 26,000 families were selected for the survey. Of those families surveyed, 52% responded to questions about their health plan, and 51% responded to questions about their dental plan. Responses received from families surveyed were kept confidential.
The survey asked families about their experiences with the health care their children received in the last six months and dental care their children received in the last twelve months. Specific questions were related to the ability to get care when they needed it, or if the office staff treated them with courtesy and respect. Families were also asked to rate their child's health/dental care and health/dental plan.
Studies show that different language and cultural groups respond to surveys differently. In comparing the results among language groups in this survey, it seems that the language spoken influenced how members rated a plan. While most families are satisfied with the program, people who answered the survey in Korean and Chinese expressed less satisfaction than those who answered in other languages. Some plans participating in the program had a high number of people who responded in Korean and Chinese, and therefore had lower scores than plans with fewer people responding in Korean and Chinese. No one yet understands how to account for these differences.
The surveys
The surveys are listed in the menu, left.
How to read the survey charts
