EEs & CAAs
- Contact Information
- Reference Manual
This program is administered
by the Managed Risk Medical Insurance Board (MRMIB).
Healthy Families Announces its Web-Based Training for CAAs and Certified Plan Staff
The Healthy Families Program (HFP) is responsible for coordinating training efforts for new and existing CAAs and Certified Plan Staff throughout the State. HFP is pleased to announce the creation of a new web-based training for NEW CAAs and Certified Plan Staff. This website is available 24 hours a day, 7 days a week. This exciting new course will allow new CAAs and Certified Plan Staff to be trained anywhere throughout the State. The CAA will no longer have to wait for a class to be scheduled in their area. Existing CAAs and Certified Plan Staff can visit the Refresher Course to maintain current Healthy Families Program information.
If you are interested in taking the web-based training to become a CAA or a Certified Plan Staff, or have any questions, please contact the EE/CAA Help Line at 1-800-279-5012 or email: ee-caaliaison@MAXIMUS.com, Monday through Friday, 8:30 a.m. to 5:00 p.m..
In order to be a CAA or Certified Plan Staff, you must be affiliated with an Enrollment Entity (EE). The Help Line can provide you with information about EEs in your community or assist your organization to become an EE (click on the ITP link at the left of this page for the forms and instructions). The CAA or Certified Plan Staff candidate must contact the EE they wish to be affiliated with and get their consent to provide application assistance through their agency.
Once you have identified the EE you wish to be affiliated with (and signed the appropriate forms), the staff at the EE/CAA Help Line will ask you to fill out a CAA Agreement and assist you with the web-based training pre-registration process. Once this has been completed, you are ready to complete the web-based training course. The WBT course takes about 5 hours.
Certified Plan Staff must review the Marketing Component (pdf 268 KB), sign the Code of Conduct Agreement (pdf 113 KB), and send it to the HFP. When the Code of Conduct is received, you will be linked to your Plan's Enrollment Entity number.
Healthy Families Program
625 Coolidge Drive, Suite 100
Folsom, CA 95630
Upon successful completion of the training, CAAs and Certified Plan Staff will receive a certificate of completion with a CAA number. The CAA or Certified Plan Staff number is needed when completing the Healthy Families and Medi-Cal for Families mail-in application or Health-e-App online application.
CAA and Certified Plan Staff Web-Based Training Refresher Course
The Certified Application Assistants (CAA) Refresher Course, which can be accessed at http://training.healthyfamilies.ca.gov/ is a self-paced, web-based, interactive course covering information intended for CAAs and Certified Plan Staff who help families enroll their children in no-cost Medi-Cal or the Healthy Families Program.
This course provides a review of specific topics and concepts with which CAAs and Certified Plan Staff commonly have difficulty. It includes information such as the application process; financial responsibility; health, vision, dental plan selection; and the appeals process. Existing CAAs and Certified Plan Staff may use this Refresher Course to look up certain information. It is not intended as a replacement for the initial CAA training.
To access this Refresher Course, the CAA or Certified Plan Staff must have a valid EE number/CAA number combination. For assistance, please contact the EE/CAA Liaisons at 1-800-279-5012 or email: ee-caaliaison@MAXIMUS.com, Monday through Friday, 8:30 a.m. to 5:00 p.m..
PCIP Certification Training Course
PCIP 101 provides a comprehensive overview of the Pre-Existing Condition Insurance Plan (PCIP) application and elgibility determination. PCIP offers a web-based training and certification course to CAAs. At the end of the 2-hour web-based training presentation, a certification exam will be given and successful participants will receive a certificate by mail.
For more information on PCIP visit www.pcip.ca.gov
Certified Application Assistant Master Trainers
Healthy Families would like to thank all of the master trainers for their dedication and commitment in training Certified Application Assistants (CAAs) throughout the State of California. This dedication has resulted in the Healthy Families coverage for hundreds of thousands of California's children.
The CAA Master Trainers List (pdf 40 KB) provides information on the master trainers throughout the State. Please note that the Plan Master Trainers (pdf 34 KB) are available to provide training and certification to Health Plan staff only. The other Master Trainers on the list are available to provide training to Health Plan staff and staff of community-based organizations.
If you have questions on how to access the resources of the master trainers, please contact the EE/CAA Help Line at 1-800-279-5012 or email: ee-caaliaison@MAXIMUS.com, Monday through Friday, 8:30 a.m. to 5:00 p.m..